Betting Rules

2. Placing and accepting bets

A bet is normally submitted by selecting a market or outcome, entering or confirming a stake, reviewing the displayed details and completing the confirmation step. A bet is not necessarily accepted merely because a selection has been added to a bet slip or because a request has been sent to the betting system. Acceptance occurs only when the bet is recorded as accepted in your account or otherwise confirmed by the service.

You should check the confirmation message and your account history after placing a bet. If a bet does not appear to have been accepted, do not assume that it has been placed. You should also avoid repeatedly submitting the same request while a transaction is processing, as this may result in more than one accepted bet. The account record is the primary record of accepted bets, subject to investigation of technical or other errors.

Displayed prices, odds, markets and other information may change before a bet is accepted. A price change may be caused by market movement, late information, an update from a trading source or a correction. Where the system presents a changed price or selection, you may be asked to confirm the change before the bet is accepted. The accepted price and bet details are those shown in the final confirmation.

Bets may be refused, limited, suspended, cancelled or subject to review for operational, integrity, legal, technical or responsible gambling reasons. This does not mean that a bet will be refused without cause in ordinary circumstances, but no bet is guaranteed to be accepted until it has been confirmed. The operator may also apply restrictions to particular markets, payment methods, accounts or locations where appropriate.

You must make sure that the stake and selections are correct before confirming a bet. Once accepted, a bet cannot normally be changed or cancelled at your request unless the applicable rules specifically allow it. A betting error, a mistaken selection or a failure to review the confirmation details does not automatically create a right to cancel or amend an accepted bet.

• Do not place a bet if you are unsure of the market, selection, stake or displayed price.
• Do not rely on a screenshot or an incomplete bet slip as proof that a bet was accepted.
• Check the final confirmation and account history for every accepted bet.
• Keep your device, browser and connection secure when using the betting service.
• Do not use automated tools, software or methods designed to interfere with the betting process.

4. Account conduct, payments and disputes

Payments, withdrawals and account balances are subject to the website Terms and Conditions, identity checks, payment-provider requirements and applicable law. You may be asked to provide information or documents to verify your identity, account ownership, source of funds or payment method. These checks are intended to protect customers and the service and may be required before certain account functions can be completed.

You must not deposit or wager funds that you cannot afford to lose. A payment method should belong to you or be used with proper authorisation. Suspected fraud, chargebacks, stolen payment details, unusual account activity or attempts to bypass financial controls may result in a review, restriction or suspension while the matter is assessed.

If you believe that a bet has been recorded incorrectly, settled incorrectly or affected by a technical issue, review the bet details in your account first. You may then raise the issue through the available support or complaints process. Include the relevant bet reference, date, market, selection and a clear explanation of the concern. Do not include passwords or complete payment details in a complaint.

A review may involve checking system records, transaction information, market rules, result sources and account activity. Some matters may take time to assess, particularly where an event result is disputed or a technical issue affects multiple transactions. The outcome will be based on the applicable rules and available records. Nothing in these Betting Rules limits any rights you may have under applicable Australian consumer law.

Responsible gambling

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and consider setting time limits as well. Never chase losses, borrow money to gamble, bet to deal with stress, or continue because you feel unable to stop. Take regular breaks and avoid betting when affected by alcohol, medication, tiredness or strong emotions.

• Set a personal spending limit and stay within it.
• Keep gambling separate from essential household expenses.
• Use available account limits, activity checks or self-exclusion tools if they would help you stay in control.
• Talk to someone you trust if gambling is becoming difficult to manage.
• Seek independent support from an appropriate Australian gambling support service if you are worried about your gambling.

Candy Casino may apply responsible gambling measures, including account checks, spending controls, activity prompts, restrictions or self-exclusion arrangements. These measures are designed to support safer play and may affect access to betting products. You are responsible for using the tools available to you and for providing honest information when asked about your gambling activity.