Candy Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Candy Casino. Please read them carefully before creating an account, making a payment or participating in any games or promotions. By accessing the website or using our services, you agree to comply with these terms, our Privacy Policy, Responsible Gambling information and any additional rules displayed on the relevant page.

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1. Acceptance, eligibility and account requirements

These Terms & Conditions form a legal agreement between you and Candy Casino in relation to your use of the website, account facilities, games, payment functions and other services made available through the platform. If you do not agree with these terms, you must not access the website or use the services. Additional terms may apply to particular games, payment methods, competitions, rewards or promotional offers. Where additional terms apply, they should be read together with these Terms & Conditions.

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You must meet the minimum legal age and all other eligibility requirements that apply in the place where you are located. You are responsible for checking whether online gambling is lawful for you before using the website. Candy Casino may restrict access to the website or decline an account application where use of the services is not permitted, where verification cannot be completed or where other legal or regulatory requirements apply.

You may be required to provide accurate, current and complete information when registering an account. This may include information used to confirm your identity, age, location, payment details or source of funds. You must update your information if it changes and must not provide information that is misleading, false or belongs to another person. Candy Casino may ask for supporting documents before allowing account access, deposits, withdrawals or other account activity.

You must use only one personal account unless Candy Casino has expressly approved otherwise.
You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
You must notify Candy Casino as soon as possible if you believe your account has been accessed by someone else.
You must not sell, transfer, lend or allow another person to use your account.
You must not use the website for an unlawful purpose, fraudulent activity or any activity that breaches these terms.
You must be physically located in a jurisdiction where access to the relevant services is permitted.

You remain responsible for activity carried out through your account where you have failed to keep your login details secure. Candy Casino may take reasonable steps to protect your account, investigate unusual activity and prevent misuse. Account registration does not guarantee that every service, game or payment option will always be available.

2. Website use, games and account conduct

The website is provided for personal and lawful use. You must use the platform in a fair, respectful and responsible manner. You must not interfere with the operation or security of the website, attempt to gain unauthorised access, introduce malicious software, use automated systems without permission or do anything that could damage the platform or affect other customers.

Games and other services may be changed, withdrawn, suspended or made unavailable at any time. Availability may depend on your location, account status, technical requirements, maintenance, legal obligations or other operational considerations. Candy Casino does not promise that the website will be uninterrupted, error-free or available on every device or network.

You should check the instructions and rules displayed for a game before participating. The outcome of games is determined by the applicable game rules and technical systems. You accept that gambling involves risk and that losses can occur. You must only use money that you can afford to lose and should never treat gambling as a way to make money, repay debts or solve financial problems.

Errors and technical issues

If a technical error, display error, interruption or other issue affects a game, transaction or account balance, Candy Casino may take reasonable steps to correct the error. This may include cancelling or reversing an affected transaction, correcting an account balance or suspending access while the issue is reviewed. Where an outcome or transaction cannot be reliably confirmed, the relevant activity may be reviewed in accordance with the applicable game rules and these terms.

Prohibited conduct

You must not use the website to engage in fraud, money laundering, collusion, manipulation, harassment, abusive behaviour or any activity designed to obtain an unfair advantage. You must not exploit a software fault, use multiple accounts to avoid a restriction, disguise your identity or payment source, or use a payment method that you are not authorised to use. Candy Casino may investigate suspected prohibited conduct and may restrict or close an account where appropriate.

3. Deposits, withdrawals and promotional offers

Payment methods, processing requirements and availability may vary. You may use only a payment method that is held in your name or that you are authorised to use. Payment instructions shown on the website must be followed. Candy Casino may decline, delay or review a transaction where required for security, verification, fraud prevention, payment processing or legal compliance.

You are responsible for checking transaction details before confirming a payment and for ensuring that your account contains sufficient funds for any transaction you request. You should also check with your bank or payment provider about any fees, exchange rates, restrictions or processing conditions that may apply. Candy Casino is not responsible for charges imposed by a bank, card issuer, wallet provider or other third party.

Before a withdrawal or transfer is completed, Candy Casino may verify your identity, payment method and account information. Funds may be returned or a request may be refused where verification is incomplete, account information is inaccurate, the payment method is not permitted or the transaction raises a security or compliance concern. Any applicable process will be handled in accordance with these terms and the information provided on the website.

Bonuses, rewards and promotions

Promotional offers are subject to the specific terms displayed with each offer. Those terms may explain eligibility, activation requirements, expiry, wagering conditions, game restrictions, maximum values, withdrawal rules and any other conditions. You should read the relevant promotional terms before accepting or using an offer. If there is an inconsistency between these Terms & Conditions and a specific promotional offer, the specific promotional terms may apply to that offer to the extent of the inconsistency.

Candy Casino may withdraw, change or refuse a promotion where permitted, including where an offer has been used in a way that is inconsistent with its terms or where an obvious error has occurred. Promotional benefits are generally intended for one person, household or account unless the offer says otherwise. You must not abuse a promotion through multiple accounts, coordinated activity, automated play or other conduct intended to obtain an unfair benefit.

4. Responsible gambling, privacy and account closure

Candy Casino supports responsible gambling. Gambling should be an enjoyable form of entertainment, not a necessity or source of income. Set a budget before you play, keep track of your time and spending, and avoid gambling when you are upset, under the influence of alcohol or trying to recover previous losses. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate professional or gambling help service.

Do not chase losses or increase your stakes to try to recover money.
Do not gamble with money needed for rent, bills, food or other essential expenses.
Take regular breaks and consider setting personal spending or time limits.
Use available account restrictions, cooling-off options or self-exclusion tools where appropriate.
Speak with a trusted person or qualified support service if you are concerned about your gambling.

Information about responsible gambling tools and support options may be provided on the website. Requests for account restrictions or self-exclusion should be made using the process described by Candy Casino. A restriction may apply for the relevant period and may limit access to some or all services. You must not attempt to bypass a restriction by opening another account or using another person's account.

Candy Casino handles personal information in accordance with its Privacy Policy. Information may be collected and used for account administration, identity verification, payment processing, security, customer support, legal compliance, responsible gambling measures and other purposes explained in that policy. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.

You may request that your account be closed, subject to any necessary checks or unresolved transactions. Candy Casino may suspend or close an account where it considers this necessary for security, legal, responsible gambling, operational or compliance reasons. Closure or suspension does not remove obligations that arose before the account was closed, including obligations relating to unlawful conduct, disputed transactions or the enforcement of these terms.

5. Liability, changes and general conditions

To the extent permitted by law, Candy Casino is not responsible for loss or damage caused by events outside its reasonable control, interruptions to communications or payment services, device or network problems, unauthorised access caused by your failure to protect account details, or your breach of these Terms & Conditions. Nothing in these terms is intended to exclude, restrict or modify any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

The website may contain links to third-party websites, services or payment providers. Those third parties operate under their own terms and privacy policies. Candy Casino does not control every third-party service and is not responsible for its content, availability, security or practices. You should review the relevant third-party terms before using an external service.

Candy Casino may update these Terms & Conditions from time to time to reflect changes to the website, services, law, security requirements or business operations. The current version will be made available on the website. You should review the terms regularly. Where permitted by law, your continued use of the website after an update means that you accept the revised terms. If you do not agree to an update, you must stop using the services.

If any part of these terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable additional terms and policies, represent the agreement governing your use of Candy Casino.

These Terms & Conditions are governed by the laws that apply to the relevant services and your use of the website. Any dispute should first be raised through the customer support process made available by Candy Casino, where appropriate. You should retain a copy of these terms and any transaction or promotional information relevant to your account.